“Good morning Sir. I am XYZ calling from ABC Company.
First and foremost, let me thank you for the interest you showed in our service. We received your mail.
Please tell me what you are interested in so that we can do better for you”
Nope, this is not an automated call from a call centre, rather a call from a leading company in the country made by a manager from their sales division.
Needless to say, I kept a straight face through out the meeting as he kept making calls instead to his clients.
And since he happened to be a client, I did not storm out inspite of a strong urge to do so.
Why is it that people at a relatively high position still do not know basic etiquette?
And why is it that certain people still do not understand that you first thank a person for the mail he/she sends across and then talk about the service you provide?